Return Policy
Not obsessed? We want you to be happy with your purchase. Web orders are eligible for a full refund within 14 days of purchase.
The following items cannot be returned or exchanged: ALL SALE items, discounted items (including items purchased with a discount/promo code), jewelry, panties, swimwear, home & beauty products, and any other items marked as "Final Sale."
Items must be unworn, unwashed, undamaged, unused, and with all original tags and accessories attached. Footwear must include the original shoe box in its original condition.
If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions: orders@shopvandevort.com
We do not offer price adjustments.
U.S. Hassle-Free Returns.
Please email orders@shopvandevort.com to start your return.
Exchange Policy
Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange an item, please follow the above steps to return the item for a refund back to your card or for a refund in the form store credit and then make a new purchase for the desired item(s).
Refunds and Processing
You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Van De Vort.
- Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- Original shipping charges are non-refundable.
** ONLINE ORDERS CAN NOT BE RETURNED IN-STORE WITHOUT AN RA # **
Need help with your online order? We are here to help you in any way we can! Email us at orders@shopvandevort.com.
ONLINE CUSTOMER SERVICE HOURS:
MONDAY-FRIDAY: 9:00AM-4:00PM
VAN DE VORT IN-STORE RETURNS
In-Store purchases are eligible for Store Credit or Exchange only within 14 days of purchase.
The following items cannot be returned or exchanged: Sale, discounted items, jewelry, panties, and any other items marked as "Final Sale."
Items must be unworn, unwashed, undamaged, unused, and with all original tags and accessories attached. Footwear must include the original shoe box in its original condition.
Questions? Concerns? Call us at our Del Mar Boutique Monday-Saturday from 10AM-6PM and Sundays 11AM-5PM.
(858) 925-7676